When files on a file server (not a local drive) are opening in Solid Edge as "Read Only" (often being listed as Available, with the current user listed in the Read-Only message) please try one of the following:
- Have an Administrator connect to the file server and open up Computer Management, then under System Tools, Shared Folders, go to Open Files and look for the offending file
- This will tell you if the offending file is open by anyone else, and if there are any file locks on it.
- If the file has a file lock on it AND the user reports the file is now closed you can clear the file lock by right clicking and choosing "Close Open File".
You should not do this unless the user no longer has the file open, otherwise they will loose any edits made.
- A reboot of the server will normally fix this issue, but you should ensure that it is done when no users have files open, otherwise they will loose any edits made.
- Rebooting the file server periodically during off hours can help mitigate or minimize this issue as well, so is a good file management practice.